What Modern Employees Expectations and How Important to Consider it?

“Most workers hold jobs that are complex, interconnected, and knowledge-based. Peter Drucker predicted this rise of work accomplished with minds rather than muscle in the 1950s, and that’s now changed to an emphasis on jobs that require not just knowledge but also adaptability. This workplace transition has deeply affected the expectations of employees, as jobs now require greater psychological resources and soft skills in every role, from software developer to CTO, from customer support associate to sales manager”. (Patrick, 2019)

What does modern employee expect?

Autonomy

In all IT the organization, almost all the employees are considered as knowledge workers, hence, they want to be able to control their work. They want to be able to decide when, where and how their work gets done. They hate being micromanaged, if you can avoid this it will increase the trust between you and your employee.

Recognition

Recognition helps employees to feel valued at work, yet just 21% of employees report feeling strongly valued. Giving recognition is a simple, low-overhead interaction. It doesn't cost any money, and takes very little time to say "thank you." (Dickson, 2019)

Respect

Employees want to be treated respectfully no matter what their job role may be.

Trust

Employees want to be able to trust management, and they want management to trust them to do their jobs. Show them why you're a trustworthy partner.

Social Interaction

Employees want to have friends at work, work in a collaborative environment, and have a good relationship with their immediate supervisors. Make sure you're providing an environment that encourages social interaction.

With all the above characteristics, the far most important things that should be more considered in an IT organization is the Psychological Contract.

What is Psychological contract?

“In addition to the explicit agreements between employer and employees, there are often unacknowledged and unspoken expectations.  These are part of the psychological contract.  The psychological contract is an unwritten the agreement that sets out what employers expect from employees and what employees expect from employers” (Anon., 2019)

 Despite the nature of the business, these modern expectations should be fulfilled in order to improve the employee retention. In an IT organization, employee retention is one of the most important thing as experienced employees play the key roles when winning the new projects rather than new employees.

Does your organization have the above characteristics? if now how to improve that?

References

Anon., 2019. kautilyasociety. [Online]
Available at: http://www.kautilyasociety.com/tvph/output_oriented/employeremployee_expectations.htm
[Accessed 2019].

Dickson, G., 2019. Bonusly. [Online]
Available at: https://blog.bonus.ly/employee-expectations-in-modern-business/
[Accessed 26 04 2019].

Patrick, C., 2019. Medium Leadership. [Online]
Available at: https://medium.com/s/please-advise/employee-expectations-are-changing-so-must-we-356ac94a76ed
[Accessed 26 04 2019].